OUR SUPPORT TEAM GUARANTEES A SUCCESSFUL IMPLEMENTATION

DOCUMENTATION AND SUPPORT PLATFORM : help.buymanager.biz

SUPPORT & SERVICES

Our ambition consists in streamlining your sourcing processes and support your improvement plan for purchasing

Our implementation process follows 4 steps:

DATA STANDARDIZATION

Get centralized and structured data in one place

PROCESS STANDARDIZATION

Define processes for the different sourcing activities

TEAM DATA & PROCESS SHARING

Make it happened with your team

BEST PRACTICES DEVELOPMENT

Introduce new methods, develop new leverages

IMPLEMENTATION

We have set-up a method based on the experience we have acquired along the numerous implementation we have done. Simple and efficient it’s tuned to meet each customer specific situation.

PROCESS

Whatever it is for the RFQ process, the customer BOM costing (DEAL) or sustain cost reduction plan (NEGO), the first step consists in the analysis of your current process and define the details of the implementation.

DATA

Data integration is also part of Buymanager implementation process. Depending on the specificity of each case, we will proceed:

  • Synchronize data from your ERP, using the module CONNECT

  • Load additional data, mostly from spreadsheets, such as components distributor line card, strategic supplier list by manufacturers or by commodities, even supplier contacts.

TEAM TRAINING & SUPPORT

Users training and support is, of course, one of the most important steps, to which we put a high attention.

  • We provide Standard training course

  • We can also build specific support plan to meet custom requirements

TECHNICAL RESOURCES

Set-up of the technical resources (application and database installation) is also part of our services. We can offer hosting services with our solution Buymanager Cloud, or install Buymanager on your servers together with your IT team.

ASSISTANCE PROGRAM

From our experience, we know that users need additional support after go live. Thus we offer Assistance Programs to provide the fast and flexible service you need.